Return Policy

Last Updated: January 14, 2026

Our Commitment

At Soyuaroma, we are committed to your complete satisfaction with our curtains and textile decor products. We understand that choosing the perfect window solutions is an important decision, and we want you to be confident in your purchase.

Return Period

Due to the custom nature of our products, standard returns are generally not available. However, we offer the following return options:

• Quality Issues: Must be reported within 14 days of installation or delivery
• Ready-Made Items: If applicable, must be returned within 30 days of purchase in unused condition with original packaging
• Order Cancellation: Orders may be cancelled before production begins, subject to restocking fees

Return Conditions

Returns are subject to the following conditions:

• Quality Defects: Products with manufacturing defects or workmanship errors may be returned or replaced
• Unused Condition: Ready-made items must be in unused condition with original packaging and tags
• Original Receipt: Proof of purchase is required for all returns
• Time Limits: Returns must be initiated within the specified return period
• Custom Products: Custom-made items are generally non-returnable unless there is a quality issue

Custom Products

Because our curtains and textile decor are custom-made to your specific measurements and design preferences, they are generally non-returnable. Each piece is crafted specifically for your windows and cannot be resold to other customers. We encourage you to:

• Review fabric samples carefully before making your final selection
• Confirm all measurements are accurate during the consultation process
• Ask questions about fabric characteristics, care requirements, and appearance
• Review and approve your order details before production begins

Quality Guarantee

All curtains from Soyuaroma are inspected for quality before leaving our facility. If you receive curtains with manufacturing defects or workmanship issues, we will address the problem at no additional cost to you. Quality issues include:

• Defects in fabric or materials
• Incorrect measurements when we provided measurement services
• Workmanship errors such as uneven hems or improper construction
• Damage occurring during shipping or delivery

Quality concerns must be reported within 14 days of installation or delivery.

Non-Returnable Items

The following items and situations are not eligible for return:

• Custom-made curtains and textile decor that have been cut or customized
• Items that have been used, installed, or damaged after delivery
• Items returned without original packaging or tags
• Items returned after the specified return period
• Items that have been altered or modified by the customer
• Special order or clearance items unless defective

What Is Not Covered

Our return policy does not cover the following situations:

• Change of mind or preference after production has begun
• Color or pattern variations inherent to natural fabrics
• Incorrect measurements provided by the customer
• Damage resulting from improper installation by parties other than Soyuaroma
• Normal wear and tear after use
• Damage caused by accidents, misuse, or improper cleaning
• Minor fabric irregularities that do not affect functionality or appearance

General Legal Requirements

This return policy complies with applicable consumer protection laws and regulations. Key legal requirements include:

• Consumer Rights: You have the right to receive products that match their description and are free from defects
• Warranty Protection: Products are covered by our warranty for manufacturing defects
• Fair Business Practices: All return terms are clearly disclosed and applied consistently
• State Laws: This policy complies with Wyoming state laws and federal consumer protection regulations

If you believe your consumer rights have been violated, you may contact your local consumer protection agency or the Better Business Bureau.

Order Cancellation Policy

You may cancel your order under the following conditions:

• Before Production: Orders cancelled before fabric cutting and customization begins may be eligible for a refund minus a 20% restocking fee
• During Production: Once production has started, orders cannot be cancelled and deposits are non-refundable
• Cancellation Request: All cancellation requests must be made in writing or by phone
• Processing Time: Cancellation requests will be processed within 5 business days
• Refund Timeline: Refunds for cancelled orders will be processed within 10 business days of approval

If you need to cancel your order before fabric cutting and customization begins, please contact Soyuaroma immediately.

Reporting Issues

If you believe there is a quality issue with your curtains or textile decor, please follow these steps:

• Contact us within 14 days of installation or delivery
• Provide detailed information about the issue
• Send clear photographs showing the problem areas
• Keep the curtains in their current condition for inspection

We will respond to your concern within two business days and arrange for inspection if necessary.

Resolution Process

When a legitimate quality issue is confirmed, Soyuaroma will work with you to determine the best resolution, which may include:

• Repairing the curtains at no charge
• Remaking the curtains to correct the issue
• Providing a credit toward future curtain purchases
• In rare cases, a full or partial refund may be offered

Our goal is to ensure you are completely satisfied with your curtain investment.

Ready-Made Items

If Soyuaroma offers any ready-made curtain accessories or textile decor items that are not custom-fabricated, different return terms may apply. Such items must be unused, in original packaging, and returned within 30 days of purchase for a full refund or exchange.

Damage During Installation

If curtains are damaged during professional installation by our team, we take full responsibility and will remake or replace the affected items at no cost to you. You must report installation damage immediately upon discovery.

Return Shipping Costs

Shipping costs for returns are handled as follows:

• Quality Issues: If the return is due to a manufacturing defect or our error, we cover all return shipping costs
• Customer-Initiated Returns: For ready-made items returned for reasons other than defects, customers are responsible for return shipping costs
• Original Shipping: Original shipping costs are non-refundable unless the return is due to our error
• Refund Processing: Return shipping costs will be deducted from refunds for customer-initiated returns

We recommend using a trackable shipping method and retaining proof of shipment for all returns.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team within the applicable return period
2. Provide Information: Share your order number, reason for return, and any relevant photographs
3. Receive Authorization: Wait for return authorization and instructions from our team
4. Package Items: Securely package items in original packaging when possible
5. Ship Return: Send items to the address provided in your return authorization
6. Confirmation: We will confirm receipt and process your return or refund

Please do not return items without prior authorization, as unauthorized returns may not be processed.

Restocking and Return Fees

Custom curtain orders that are cancelled before production begins are subject to a 20% restocking fee. This fee covers the time and resources invested in consultations, measurements, and design planning. Shipping costs for returns, when applicable, are the responsibility of the customer unless the return is due to an error by Soyuaroma.

Refund Procedure

When a refund is approved, the following procedure applies:

• Approval Notification: You will receive confirmation when your refund is approved
• Processing Time: Refunds are processed within 10 business days of approval
• Payment Method: Refunds are returned to your original payment method
• Bank Processing: It may take additional time for your financial institution to post the refund to your account
• Partial Refunds: If applicable, restocking fees and return shipping costs will be deducted from the refund amount
• Refund Confirmation: You will receive a confirmation email once the refund has been processed

If you do not receive your refund within the expected timeframe, please contact us immediately.

Contact Us About Returns

If you have questions about our return policy or need to report an issue with your curtains, please contact us:

Soyuaroma
301 SE Wyoming Blvd
Casper, WY 82609
United States
Phone: +1 307 577 1612
Email: call-usY3mxs9K1m

Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 4:00 PM. We are committed to resolving any concerns quickly and fairly.